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FAQ

Shipping: In-stock items will ship within 3  business days via USPS first class mail. You will receive an email notice with information on your shipment as soon as your order has been shipped. 

Made-To-Order items will ship in approximately 2 weeks from the order date. Thank you in advance for your patience with this. Handmade takes time!

Custom orders: Hats can be made in any color combination or size. Please fill out the contact form with information, including the size, the color(s) and the preferred pattern. We will respond with pertinent information, including pricing.

Adult hats: Any hat can be made in an adult size. For best results, take a tape measure and measure around the head right above the eyebrows. Please fill out the contact form. We will respond with pertinent information, including pricing.

Returns: If you are dissatisfied with your purchase for any reason, please send it back in its original condition within 14 days for a full refund or store credit. We cannot accept returns on baby hats that have been worn or washed. Custom orders cannot be returned. 

Privacy: Your privacy is important to us! We won’t provide your information to anyone else. 

Washing: Technically, most items can be washed and air-dried. To preserve the hat for the next baby or the next generation, hand washing is preferred. 

Gifts: All hats are wrapped in an organza bag and are suitable to be sent as gifts. Please let us know if you have a message for the recipient.